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Store Policy

Customer Care

At AsanaShea, we are dedicated to providing exceptional customer care to ensure a positive shopping experience for every customer. Our commitments to you include:

  1. Responsive Communication: Prompt and courteous assistance via email or our website contact form.

  2. Hassle-Free Returns: Easy returns and exchanges within 7 days of receipt.

  3. Secure Shopping: Industry-standard encryption for secure online transactions.

  4. Transparency: Clear policies and pricing to ensure transparency.

  5. Continuous Improvement: We value your feedback and continuously strive to improve our processes.

  6. Respect and Inclusivity: We treat all customers with respect, courtesy, and professionalism.

Thank you for choosing [Your Company Name] for your skincare needs!

Privacy & Safety

At AsanaShea, we are committed to protecting your privacy and ensuring the safety and security of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our store.

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1. Information Collection: We collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or sign up for our newsletter. We may also collect non-personal information, such as your IP address and browser type, for analytical purposes.

2. Information Use: We use your personal information to process orders, communicate with you about your order status, and provide customer support. With your consent, we may also send you promotional emails about new products, special offers, or other updates related to our brand.

3. Information Sharing: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

4. Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology.

5. Cookies: We use cookies to enhance your browsing experience and gather information about website traffic and usage patterns. You can choose to disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.

6. Children's Privacy: Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately so that we can take appropriate action.

7. Policy Updates: We may update our Privacy and Safety Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

8. Contact Us: If you have any questions or concerns about our Privacy and Safety Policy, or if you would like to access, correct, or delete any personal information we have about you, please contact us at [email address].

By using our website and providing your personal information, you consent to the collection and use of information as outlined in this Privacy and Safety Policy.

Wholesale Inquiries

Interested in carrying AsanaShea butter products in your store or business? We'd love to hear from you! Please fill out the contact form, and a member of our wholesale team will get back to you as soon as possible.

Payment Methods
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